Support

Change To Your Participation

To enroll in the Oxford Community Electricity Aggregation (CEA) Program, use the Enroll/Change Product form and choose the product that best suits your budget and climate goals. 

To change your electricity supply product, use the Enroll/Change Product form. There is no penalty, ever, to change from one product to another within the Program.

To leave the Oxford CEA Program, complete the Opt-Out form. This will return your electricity supply to National Grid Basic Service on the next available meter read.

Questions & Support

If you have questions about your participation in the new contract, as of December 2022, contact the electricity supplier, Direct Energy, directly at (866) 968-8065, Monday through Friday, 8:00 AM to 8:00 PM EST (5:00 PM EST on Saturdays) excluding holidays or by email at aggregationsupport@directenergy.com.

If you have questions about your participation in the contract prior to and up until December 2022, contact the electricity supplier, NextEra Energy, at (855) 639-8104, or by email at nesgovagg@nexteraenergyservices.com.  

Comments & Suggestions

Comments and suggestions about the Program, please submit the contact form below.